COVID-19 Mitigation Plan

In line with the latest government guidance, OCK Chartered Surveyors is open for business. We are now booking in surveys for vacant properties and properties that can be made vacant for the survey, providing that nobody normally resident is self-isolating, over 70 years old or in any other high-risk group.

We are dedicated to looking after our clients, both by continuing to provide an excellent surveying service and by taking precautions to minimise the spread of coronavirus (COVID-19).

We are committed to protecting the health of our clients and our team. Our coronavirus surveying mitigation measures that we have put in place are designed to minimise the risk of spreading the virus.

At the time of booking you will be asked if anyone at the inspection property is self-isolating or has any symptoms associated with coronavirus (a fever, a new & persistent cough or flu-like symptoms). You will also be asked if anyone in the property is over 70 or in a high-risk group.

If there is deemed to be a risk, the survey will be postponed to a later date.

Our staff are self-monitoring daily for any signs or symptoms of coronavirus and will isolate immediately if they have any concerns. In this case, surveys will be rearranged with an alternative surveyor whenever possible, or postponed to a later date.

Properties will only be surveyed if they are vacant. The property may be vacant long-term, or could be vacated by the occupiers in line with government guidance.

Properties should not be vacated if the occupants would be putting themselves or others at risk of spreading coronavirus; in such circumstances, we can arrange the survey for an alternative date.

The surveyor or booking team will confirm whether anyone who lives at the inspection property is self-isolating, has any symptoms associated with coronavirus (a fever, a new & persistent cough or flu-like symptoms), is over 70 years old or is in a high-risk group.

If there is deemed to be a risk, the survey will be postponed to a later date.

When on site, our surveyors maintain strict personal hygiene, using hand sanitisers, gloves, masks, wipes and soap & water at regular intervals and before and after touching surfaces. Surfaces that are touched are wiped down afterwards to reduce risk still further.

Our surveyors have been asked to decline handshakes and maintain a distance of at least 2m from others at all times.

We are avoiding any face-to-face meetings. This means that we may suggest a phone call or web-based meeting to discuss survey findings, rather than meeting you on site.

We are continuing to monitor the situation and our policy will be updated in line with government recommendations. We will notify you of any updates or changes.

If you have any questions, concerns or suggestions please do give us a call or email us at rl@ock-survey.co.uk